Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing. If the hub is white, it means it's in the process of. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We do not make commissions. 13-12-2021 15:21. Solved: Hi I just had the gig1 service activated on Wednesday with the new hub 5. 0 red light constantly on. Virgin Media 2. Now, disable both WPS options and click on save. 0 provides essential information about the device’s power status. For example, if your Virgin Media Hub 3. Base LED The Base LED will be the only light that will stay on during normal operation. installed the new hub 5 from hub 4 due to package change . Hi guys, hoping someone can help. My replacement hub (previous one had a permanent red light) has a constant blue light on the front of it. Just upgraded and received a hub 5 yesterday. It can be done, so be insistent when asking. Try as below as there is a specific way of using modem mode. The nearest exchange, located in Topsham, is equipped to handle all of your internet needs. If the power light is green, it means your hub is on and working correctly. Then use the power switch to turn the unit back on. and tells you of more local issues down to street cab/ postcode level. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. Unfortunately firmware updates are not in your control, perhaps a VM staff member can arrange a ‘push’ of the latest firmware. 0. on 01-02-2023 00:01. The phone light represents the status of your Virgin Media phone service. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Hi! My virgin internet is down. Blue – Waiting for WPS connection. The nearest exchange, located in Pleasington, is equipped to handle all of your internet needs. Re: Hub 5 problem - light going out. 5th technician booked in 3 months, green flashing lights on router in Networking and WiFi 7 hours ago; Red light Hub3 in Networking and WiFi 7 hours ago; Red light router 3 in QuickStart, set up and connections yesterday; Superhub 3 stuck on red light and passwords not working in Networking and WiFi Monday; Lights on hub in. Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Wifi not working in Networking and WiFi Monday Last few weeks, wifi constantly dropping out - hub light is yellow not green. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. 28-04-2023 08:31 - edited 28-04-2023 08:33. Hold the pinhole reset button for 10 seconds on the back of the Hub. Ive unplugged the hub but its still happening. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. The 'red light' is supposed to be a sign that the hub is overheating, although it can just be a case that the system for detecting overheating or the LED itself has packed up so it's giving a false report. street cabinet or omnibox etc. Orange light means nothing re. Anonymous. After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all and is completely dead. You can call it in on 0345-454-1111 or else wait for the forum team. Unfortunately no issues with broadband in my area according to this. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. Options. Thanks for your help. Options. For this, simply switch the Hub’s power supply off at the wall, and wait for 30-60 seconds. 1) Access your hub on 192. @shecal to get your Hub 5 into Modem. Go to solution. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. . Hi, hub 3 has the solid red light that a lot of people have been experiencing on here. It will also flash when the Hub is downloading new software. If you are in modem mode on a Hub5 then the LED should be green not white. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. This was after the SSIDs were changed 1. Flashing White – Booting/Connecting. You might also want to read our piece on how you can get a much better Virgin Media Hub 5 for free. _____________. You. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Flashing White – Booting/Connecting. on 01-12-2022 23:05. Open the computer it was connected to open a browser. My hub 3 is displaying a solid red light. Mumfordd04. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). . My Virgin Media App. If this is causing problems, ask to have your old Hub reinstalled. Dave. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Please can you try this for me: • Turn the power switch off on the back of the Hub. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. Virgin Media Hub 5 Lights. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. This is considered to be a sign of the hub overheating, and would need to be replaced as soon as possible. Once it’s in modem mode, the VM hub “MUST” then be powered off. - 5258622. New to VM, got a Hub 5 but having a bunch of issues. I have checked the service status in my area and it says no issues. Plug your Hub into the mains. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . I’ve reset the hub and checked all connections countless times and still nothing. Understand what each of the lights on your hub means, and learn how to reboot it . on 10-09-2022 13:10. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. 0) is showing a red light. ). hub 5 flashing blue light. 1 ACCEPTED SOLUTION. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. If it’s flashing green, it’s starting up. and the orange light is still on. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. If one or more of the lights are not green, it may indicate an issue with your broadband connection or with your Virgin. Now when I got home today I was met with no internet and a Red - 5239893. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. Virgin Media 2. Gigabit LAN switch, to. Suddenly this morning we have a green flashing light with no internet. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). John-----I do not work for VM. Have followed the instructions to the letter on set up and it is not working. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. g. I am still able to connect - 5164691. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Please can you try this for us: • Turn the power switch off on the back of the Hub. Yes it is a Hub3 and in Router mode. 1. So first thing is to check for any “known network faults - Try in 2 places. Once the. The router restarts, using your existing settings. The fact that your old hub is still working means that the hub5 hasn't been activated. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. Red flashing LED means the hub has lost connection with the VM network. For over a week now my hub light is red. I think from what I can find a green light is that it is doing a software update. This page requires cookies to be enabled in your browser settings. Hello. All user-configured settings are deleted, and the router restarts using its factory default settings. Please report back with the result. Hello. Red Light. . When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. About 9. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. . For your hub and what you've said; Red light. my ethernet speeds exceed my expectations at 1140 odd - 4910448Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. • Switch the hub back on at the power. It normally is not a hub problem, but a VM cable/cab/network problem. It isn't on during normal use, but turns red if there is a problem. If you're on iOS 16 then just delete the app from your device, restart the handset and then redownload the app. It will have no bearing on any other problems, you need to look elsewhere. Showing 1-9 of 9 answers. If your Hub had a red light, this could mean that there's an internal error, or that the Hub is overheating. Judging by these specs the Gigabit Connect Box (Hub 4) is a very close match for Arris’s TG3442 router (except for the inclusion of a USB 3. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. I’ve reset the hub and checked all connections countless times and still nothing. on 09-12-2022 14:59. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. It isn't on during normal use, but turns red if there. The Hub should now operate normally. I tried checking the cable connection, rebooting the hub several times and resetting the hub, waited for the whole afternoon but the problem persisted. White power light is on and Internet lights are flashing. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If you are in modem mode on a Hub5 then the LED should be green not white. After it, navigate to the Admin settings and restart your Virgin Box. I have tried a pinhole reset twice now but the light remains orange. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Solid Red – Internet connectivity issue. Can someone take a look at this asap? Network Log Time Priority Description 03-. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. Re: Permanent orange light hub 3. Get the Hub ready by connecting the wires. Router has a solid red light on. I have logged in to the routers settings and nothing looks untoward there. Reboot the broadband Hub. The Virgin Media Hub is offered as part of its Gig1 broadband package. 4Ghz and 5Ghz channel support, the latter with three antenna. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Unfortunately no issues with broadband in my area according to this. VM will not dispatch any technicians while an area fault exists. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. My Ethernet connection speed is good but the wifi speeds are slower than usual even close to the hub. on 20-12-2022 21:46. There are separate lights for the 2. Blue flashing light for 2 days now. Ethernet: Indicates the connection to the modem is working. We would like to show you a description here but the site won’t allow us. Hi I have had the same issue. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. 5. 168. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). 3 - Re-tried the above, same issue, performed a reset by pressing the reset button on the rear of the hub. Reply. I called the VM helpline and I got an engineer appointment for 4th of September. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. just in the past hour my HUB 4 decided to develop the white light of death. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. For over a week now my hub light is red. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Hub 3. To fix it, check all the connections and ensure they are properly connected. on 11-06-2023 18:32. Try a 30 second pinhole reset of the hub with no ethernet connection. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. According to the instructions, the bottom light should go steady and there should be no other lights visible when working correctly. I have checked the service status in my area and it says no issues. What do my speed test results mean? Here's the meanings for some of the key terms you’ll see when running a broadband. Hi, First post so please be gentle. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. Make sure all cables coming into and out of the Hub are pushed in firmly. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Virgin Media Hubs. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. these are from yesterday and today. Account - Mobile. Are all the wires in the correct slots on the hub? When is your activation date, as that can play a huge factor in you connecting to the internet? You can also ring our activation line number on 👉 0800 953 9500 if the hub is pending activation. It isn't on during normal use, but turns red if there is a problem. 1, sign on and put it into modem mode. Please confirm it’s a Hub3 and in router mode. and tells you of more local issues down to. NOTE: The Gigabit Connect Box has an idle power consumption of 12. I am not familiar with the Hub5 - others may comment soon - but. I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. See where this Helpful Answer was posted. Wait a few minutes for the Hub to clear its settings and reboot. Wait until the bottom light on the Hub turns magenta / red (HUB 3) (can take about 5 minutes) 5. The router is well ventilated, and it has been in the same place for over five years with no issue. 168. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. Tudor. Virgin Media 2. If it's still red then you need a replacement hub via a VM engineer. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Thank you. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. This flashes during set up, and then stays green for 2 minutes when you're done. The honest truth is: no, Virgin WiFi does not have weak security. No internet, the hub red. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. If the Base (Power) light is red, the hub may be overheating; if you notice the. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Virgin Hub 5, red flashing light. The Super Hub is a Virgin Media Broadband cable access device. The Hub5 is not officially released - that is it is still being tested by a few invited users. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. BT Home Hub 4 and 5. Nothing changed but the move to Hub 5 and a 1gb service. Virgin said it was the new software update colour. Options. I see you've already tried a factory reset, but please try the following method exactly as typed. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). They can also use your home’s electrical wiring to transmit the signal, like our Powerline. 1 & 2 Wireless. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. It normally is not a hub problem, but a VM cable/cab/network problem. In this article, we will cover the meanings behind the various lights on your Virgin Media router, including the Virgin Media Hub 3, Hub 4, and Hub 5. Please report back with the result. _____________. Super solver. It’s white when everything is working as it should. Router is well ventilated and cool. 0 red led light. Back a step. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. We do not make commissions. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. The other parameters in this section are - channel auto and channel width 20/40 MHz. You could also try the web page status, but this is not recommended as it only covers issues that. Thank you. Joining in. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. 1 technology, is designed to power the next-generation of connected devices – including modern. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. • Turn the power switch off on the back of the Hub. Make sure you use the wifi one for devices connecting to the wifi and the settings/admin one to access the Hub. Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light issue – you can check the date and time via your online account here. Hub 5 blinking green base light. However in the meanwhile please can you try these steps; • Turn the power switch off on the back of the Hub. Hub Lights. on 09-12-2022 16:22 Solid green light is correct for Hub 5 modem mode. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Hi, today my router has powered down twice today,with no lights until i turn off then back on again. In itself that’s not really an issue especially if everything is working OK. If it’s flashing green, it’s starting up. Wifi: Indicates the wifi is on and working. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However the last two days, the Internet is completely down, with the normal white light replaced by a flashing yellow light. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Can flash for a few minutes like this, it is normal. Now when I got home today I was met with no internet and a Red - 5239893. ughugh. on 19-09-2023 03:59. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. Anonymous. You’ll know it’s ready when the white power light at the front of the Hub is on. We do not make commissions. New to VM, got a Hub 5 but having a bunch of issues. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. 0 GHz. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Hub 4 flashing white lights. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. It can be done, so be insistent when asking. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. Logging into the advanced settings (IP address in browser) says internet has registration failure. Otherwise nothing has changed. Depending on your area. If the lights indicate a problem, try the next. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. The only way it works now is to connect it via Ethernet cable. All user-configured settings are deleted, and the router restarts using its factory default settings. I have subsequently tried rebooting it and also resetting it. Options. Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. The Virgin Media Hub 5 light at the front let's you know what. Please can you try this for me: • Turn the power switch off on the back of the Hub. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Lights on Hub 3. I've recently managed to get upgraded to the Hub 5, but aside from the dropouts being fixed, the issues with latency and packet loss continue. The lights are: Power: Indicates the power is on and the router is working. • Switch the hub back on at the power. 0 Watts and 15. I checked the hub 5 network logs and I can see that software updates are failing. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. We do not make commissions. I have switched it off and on and reset it a few times. Options. It should then pulse slowly as it connects to your Hub. Let us know and we can go on from there. 1 Kudo. e in the future). In this instance, we'd need to have a technician appointment scheduled for you. Connection across the house has been worsening over the last few days. Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Red flashing LED means the hub has lost connection with the VM network. The kit is in Modem Only mode and the service appears to be working just fine. Call equipment activation on 0800 953 9500. 13-12-2021 15:21. We do not make commissions. Please look out for the purple envelope in the top right of the screen. We do not make commissions. Please can you take out all the cables and put them back in. Connect the Hub’s power cable with the blue tab. The kit is in Modem Only mode and the service appears to be working just fine. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. Understanding what each light signifies can. This hasn't worked and the red light still shows and we get frequent drop outs of connection. Try a 30 second pinhole reset of the hub with no ethernet connection. Solid green: Phone service is connected and functioning correctly. First instance, outage in the area, took a good 16 hours to fix. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Everything is still working fine at the moment. Depending on your area and. Options. 5gb Hub 5 into 2. In response to VetB. Virgin Media smart Hub 5 is the latest WiFi router available to Virgin Media’s existing customers for a free upgrade. Text from Virgin confirms my "kit has been activated". On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. 4 - Factory reset the hub again, left the password at default, default. Depending on your area and. Similar threads suggest my hub needs to be replaced. 1, sign on and put it into modem mode. Connect the Hub’s power cable with the blue tab. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. Have followed the instructions to the letter on set up and it is not working. Blinking blue wan light on virgin hub. Try a reset as this. I have tried all of the recommended fixes and it is still red.